Every PixiBook is personalised and printed only for you, so the usual “return it if you change your mind” doesn't apply. Here is exactly what we do instead.
Cancelling an order
- You can cancel for a full refund within 24 hours of ordering, or until printing starts, whichever comes first.
- To cancel, email pixibooks@pixign.in with your order number. We confirm by email.
- Once printing has started, an order can't be cancelled or changed.
Damaged, misprinted or faulty books
- If your book arrives damaged, misprinted (for example, pages missing, out of order or badly printed) or with a binding fault, email us within 7 days of delivery with your order number and photos of the problem and the parcel.
- Once we've checked it, we reprint and send a new copy free of charge, including shipping. Reprints are how we make this right; we don't give cash refunds for damaged or faulty books.
- If a parcel is lost in transit, we reprint and reship it free too.
What isn't covered
- changing your mind after printing has started;
- mistakes in the design you approved, such as spelling, crops or the choice of photos;
- photos that print soft or grainy because the uploaded file was low in resolution;
- small colour differences between your screen and paper;
- problems reported more than 7 days after delivery.
How refunds are paid
Refunds (for a cancelled order, or a payment taken twice or without an order) go back to the payment method you used, through Razorpay. Once we've issued a refund, banks usually show it within 5–7 working days.